Privacy policy

Personal data protection statement

This statement is intended to inform you about how Eshop-spot uses your personal data always in accordance with the respective national legislation as well as the regulation (EU) 2016/679 of the European Parliament for the protection of natural persons against the processing of data of a personal nature and for the free movement of such data (General Data Protection Regulation – GDPR).

Eshop-spot is committed to the full implementation of current legislation and European regulations, taking into account the adoption of appropriate technical and organizational measures for the protection of personal data.

This policy applies to the personal data collected by the website:
https://www.eshop-spot.com

Processing Manager

The person responsible for your personal data for this website is Sofia Hamam (K. Karamanli 108 - Thessaloniki), phone: +30 2310888174, Email: info@eshop-spot.com, hereinafter referred to as "Eshop-spot".

Purpose of this policy.

The purpose of our policy is to capture in as simple, understandable and concise a way as possible the following:

 Which of your data do we process through our website, for what purpose and with what legal basis
 How long we store your data
 Who can be recipients of your data
 What your rights are and how you can exercise them
 What legal interests do we pursue?
 What applies to your consent when it is required
 What applies to personal data collected through cookies
 Hyper-links

When do you need to give us your personal information?

Information collected automatically when you visit our website: (IP address, URL, Browser, OS)
Eshop-spot can identify the IP address through which the computer or any other electronic device accesses the Internet and subsequently our website. This is due to the way the internet works and aims to secure networks from malicious activity. For the same reason, this function collects information about the type of browser and the user's operating system (eg Windows, Android, iOS, etc.), in order to display the website according to the system's specifications. This information cannot identify you directly and is stored for the minimum period necessary for the security and proper operation of the networks. The specific information does not require your prior consent before downloading, as it is necessary for the safe and proper operation of each website.

The legal basis for the use of your data is article 4 par. 5 sec. c' of Law 3471/2006, which allows storage or access of a technical nature, the sole purpose of which is the transmission of a communication via an electronic communications network or which is necessary for the provision of an information society service, the which the user has explicitly requested.

Information stored automatically – Cookies policy

Cookies are small data / text files that are stored on your computer's hard drive by your browser.

Cookies are divided into different categories according to the purpose they serve and the way they work, such as facilitating your browsing from one website to another, saving your preferences and generally improving your browsing experience.

Cookies and other similar tracking technologies are governed by the e-Privacy Directive EC 2002/58, incorporated into Greek law by Law 3471/2006, and additionally by EU 2016/679 European Data Protection Regulation (GDPR) but also by Law 4624/2019.

On our website we use cookies of three categories:

• Necessary

By necessary cookies we mean those that have been evaluated as necessary from a technical - operational point of view, since without them a connection to the website cannot be made (securely or at all) to make the connection to the website or in general to provide the internet service specifically requested by the user (eg placing products in the shopping cart). For cookies of this category, the law does not require your prior consent. For all other categories of cookies and according to Law 3471/2006, no. 4, par. 5, the installation of "cookies" is allowed only if the subscriber or user has given his consent after clear and extensive information.

• Performance (statistical analysis)

As long as you provide your consent, Eshop-spot uses cookies for the statistical analysis of the operation of the website, the measurement of traffic and certain other elements of the effectiveness of the operation of the page, which are provided to us in a form that cannot identify you directly.

• Commercial promotion

Marketing cookies are used to track visitors to websites. The purpose is to serve ads that are relevant and attractive to the user. They are installed only if the user gives his prior consent, choosing to be active.

At any time you can change the cookie settings installed by our website, by clicking on the relevant "COOKIES SETTINGS" tab, which is located at the bottom left/right of our website.
Detailed information on the cookies used, the function they perform by category, their duration and their recipients, you can see here.

When you send us messages through a contact form

You can submit your message on our website through the contact form. For this purpose, you will need to provide your name, phone number and email address so that we can contact you to respond to your message. The legal basis for the use of your information is our legitimate interest in responding to the messages of our website visitors, and in the event that through your message you request that we enter into a contract between us (e.g. cooperation, or purchase of products), or take some action in the context of a purchase you already made (eg return etc), our legal basis for using your data is to take measures at your request before entering into a contract or executing a contract we have with you.

In case you choose to contact us using these forms, none of the data you provide will be stored by this website or transferred / processed by anyone. Instead, the data will be entered into an email message and sent to us. Email content is encrypted before it is sent over the internet to travel securely and is decrypted by our local computers and devices after it is received.

We will keep your message in our electronic mailbox for 12 months from the last communication, unless it contains information about a contract with you, in which case it will be kept for up to 5 years after the end of our cooperation, for the purpose of proving our transaction and the establishment/exercise of legal claims that may arise on either side within the prescribed limitation period.

When you create a user account on our website

If you wish to create a user account on our website, in order to place orders in our online store, you will need to register an email account to receive notifications about your orders, your name, and a phone number communication. If you subsequently place an order, you will also be asked for the delivery address of the products. In the event that you are acting in your professional capacity and placing an order as an entrepreneur, you will also be required to provide us with your VAT number in order to issue the required sales invoice. Also, in order to create your account, you will be required to create your personal login code, which you must protect against third party access.

We need your above personal data in order to execute your order and communicate with you to inform you about it if necessary, as well as to issue the necessary tax document (receipt or invoice).

The legal basis for our use of your data is in the first instance the fulfillment of a contract at your request, i.e. the service provided by us as a member of the website, as part of the easier submission of orders. In the event that you subsequently place an order, the legal basis for our use of your information is to fulfill the sales contract we enter into with you when we accept your order, or to take action at your request (your order) before entering into a contract, for example to check the stocks of the products you request and to reply to you whether your order can be fulfilled or that a product is not available. Especially for your tax information, which is necessary when you request the issuance of an invoice, the legal basis is our legal obligation to issue the tax document, as well as to submit the relevant tax returns.

The order details you submit to us will be kept for 5 years from their submission, for the purposes of proving the transaction and establishing, supporting or exercising legal claims within the prescribed limitation period. Especially for tax data, they will be kept for as long as the law in force requires them to be kept (currently 10 years).

If you do not provide any of the above information, it will be impossible to create the user account, as we will not be able to recognize you among other users and respond to your requests and orders.
When you place an order through our online store.
You can purchase products from our online store without necessarily creating a user account.

In the event that you place an order through our online store, you will need to provide us with your name, the delivery address of your products, a contact telephone number, and an email address. All of your above personal data is necessary for us to carry out your order and to communicate with you to inform you about it if necessary, as well as to issue the necessary tax document (receipt or invoice).

The legal basis for our use of your data is to fulfill the sales contract we enter into with you, when we accept an order from you, or to take action at your request (your order), for example to respond to you that a product is not it's available. Especially for your tax information, which is necessary when you request the issuance of an invoice, the legal basis is our legal obligation to issue the tax document, as well as to submit the relevant tax returns.
The order details you submit to us will be kept for 5 years from their submission, for the purposes of proving the transaction and establishing, supporting or exercising legal claims within the prescribed limitation period. Especially for tax data, they will be kept for as long as the law in force requires them to be kept (currently 10 years).

If you do not provide any of the above information, it will be impossible for us to complete your order.

When you buy a gift certificate for a third party

Through our e-shop you can buy and automatically send digital gift vouchers, as a gift for third parties, with the amount you want, by entering the e-mail address of the person you want and optionally, a message from you to them. Our e-shop will send an automated e-mail to the e-mail address of the recipient you specified, which will include the digital gift certificate and your message to them. Our website does not store the details of the recipients of the gift vouchers and the processing of their personal data is carried out on your behalf and under your responsibility. This means that for the legal processing of the personal data of these persons, we perform the role of performing the processing on your behalf, observing all the obligations imposed on us by law for this role, such as security and confidentiality, obligations from Article 28 of the GDPR, etc. , even if for you this processing is outside the scope of GDPR, as your domestic/personal activity.

In the event that someone else sent you a gift certificate that they bought from our online store, you can redeem it within 6 months either in our physical store, paying with it for purchases you will make there, or in our online store by entering its code in the "redemption" field gift certificate", if you choose one or more products from our online store.

When you subscribe to our website's newsletter service

In the event that you wish to subscribe to our email newsletter service, so that you will be the first to learn about our offers and new products, you will do so by providing us with your express consent for this purpose, by stating your email address.
You can revoke this consent at any time by sending an email to info@eshop-spot.com, or by pressing the "unsubscribe" button at the end of each informative email.

If you are already registered with us as a user having created an account on our website, or you submit an order as a guest in our online store, we may send you such informative e-mails, without your prior registration to the newsletter service being necessary, if you choose the relevant one option on the order form. In this case, you will also be able to choose to unsubscribe at any time by sending an email to info@eshop-spot.com or by pressing the "unsubscribe" button at the end of each informative email.

Your data will be retained by us, for the purpose of sending you newsletters, for as long as you maintain your consent for this and do not withdraw it, or do not object to receiving them.

Your credit, debit or prepaid card or payment account details

Our website does not collect or store your card or account details. As long as you choose to make your payment using your credit or debit card, you exit our website and are taken to a secure bank payment environment of the cooperating bank. We only receive the automated notification of the cooperating bank about the success of the payment, so that the shipment of your order can be completed.

Automated decision making

We do not use your personal data to make automated decisions that may have legal or other significant consequences for you, nor do we profile you based on your personal data.
What are your rights under the General Data Protection Regulation (GDPR)?

RIGHT OF ACCESS AND CORRECTION

You have the right to know whether the personal data concerning you has been or will be the subject of processing and in any case to demand from Sportfree the correction of your personal data if it is inaccurate, or the completion of it in case of deficiencies. When updating your personal information, you may be asked to verify your identity before we can fulfill your request.

RIGHT OF PORTABILITY

You can receive your personal data in electronic form. This right of yours applies:
A) if you provided them yourself
B) either by giving your consent
C) either for entering into a contract with us.

You will receive them in a structured, commonly used and machine-readable format (i.e. a type of electronic file widely used and easily readable by common software), and transmit or request that we transmit them to another controller, provided that this, not to adversely affect the rights and freedoms of other persons.

RIGHT OF DELETE

Under the conditions of the law, you can request the deletion of your personal data, as well as in specific cases the limitation of the processing that they are subject to. Personal data that we are required to retain due to legal obligations cannot be deleted. Deletion of personal data that is necessary for the execution of a contract, may lead to the cancellation of the contract or the impossibility of its execution.

RIGHT TO OBJECT

You have the right to object at any time to the processing of data concerning you.

This right of yours applies if the reason for their processing by us is our legitimate interest and you have an objection due to any particular situation of yours (for personal, professional or social reasons).
This applies to information collected automatically when you browse the internet, and on our website, as well as when you send us a message through our website contact form, or when we send you newsletters as our customer.  

RIGHT TO RESTRICT PROCESSING

You have the right to request the restriction of the processing of your data.
This will apply if you dispute the accuracy of your data and until we verify it, when you consider the processing to be unlawful, when we no longer need it, or when you have exercised the right to object.

RIGHT TO WITHDRAW CONSENT

When we process your personal data based on the consent you have given us, you have the right to withdraw it freely, at any time, without retroactive effect, and without suffering any consequence to other services we provide you for other reasons (e.g. based on a contract for the sale of our products ).

RIGHT OF TERMINATION

You have the right to file a complaint with the Personal Data Protection Authority if you believe that your data is being processed unlawfully. The Authority recommends that you first contact us to submit any complaint or request. You can do it for free, by email to info@eshop-spot.com). We will make every effort to satisfy your request. In case you are not satisfied with our answer, you can submit your complaint to the Authority (Kifisias Street 1-3, 115 23 Athens, tel. 210-6475600, www.dpa.gr, email: complaints@dpa.gr ).

How to exercise the above rights:

To exercise your rights, as well as for any information regarding the processing of your personal data, you can submit a request to info@eshop-spot.com.
We may need to ask you for identification before responding to make sure someone else is not exercising your right.
As a general rule, your request will be granted within one month of its receipt, or if it is particularly complex, you will be informed about it at least within a month for the delay that the complexity of the request may entail.

The information and all related actions in response to your requests are provided free of charge, unless excessive or repetitive.

Retention time of your personal data

Your personal data is kept only for as long as is necessary for the purpose for which it was collected, according to the distinctions mentioned in the above cases of their use.  

Who may be recipients of your personal data?

Only authorized Sportfree partners have access to the data, whenever necessary. We may, on a case-by-case basis, give access to your data to our partners, who provide their services to us (such as web hosting providers, website management providers, computer support providers, transport companies, etc.) if their services are necessary for our operation and your service. All our partners are contractually bound to us to protect your personal data and undertake not to disclose it to anyone else.

In any case, your personal data will not be transferred, sold or disclosed to anyone for marketing purposes, without your prior express consent.

Transfers to third countries

Your personal data is not transferred to third countries outside the EEA or to international organizations, unless the provisions of the legislation on the guarantees of personal data protection are observed. They are stored on secure servers within the European Economic Area, observing all modern means of protection and security of information systems.

Security of your personal data

Sportfree implements appropriate technical and organizational measures in order to ensure an appropriate level of security of your data against risks. However, no information system is 100% secure. In any case, Sportfree has provided for preparing a plan to deal with any incident of violation, in order to eliminate or limit its consequences, according to which if a high risk is created for your rights or freedoms, you will be informed immediately.

Hyperlinks

Our website may contain links to other websites. This privacy statement does not apply to the user's access to other websites. Please consult the privacy policy of the website you are visiting each time.

In the event that the hyperlinks on our website lead to websites where protected intellectual property works are presented to the public, we are not responsible for the event that these websites make a presentation without the permission of the rights holders.

In any case, Sportfree never places hyperlinks for profit and checks as far as possible these hyperlinks, in terms of the websites they lead to, so as not to present protected works without the permission of the owner of their intellectual or related rights.

Update and modification

Sportfree reserves the right to modify / update individual sections of this Policy, without any obligation to notify you beforehand. Please always read the Privacy Policy before using our website, so that you are informed of the current version of the Policy, in case any modifications or updates have been made.

This Policy was last updated: March 2022